The Hunchback of Notre Dame - Illustrated Deluxe Edition

An Issue Regarding Support! Pt.2
8 days ago – Fri, Nov 06, 2026 at 07:26:27 AM

Hey there everyone!

Firstly, please pardon the copy/paste nature of this update across several campaigns. This is the best way to address everyone at once, so if you receive multiple of these alerts, feel free to just check out this one!

At the beginning of last week, we were alerted to an issue with support tickets from backers with Microsoft-related email addresses (outlook, live, msn, hotmail, etc.). Our replies to those support tickets were not making it through to Microsoft email addresses, making it look like we are not replying at all. 

As of writing this, the situation has been resolved! Thank you so much for your patience if you were one of those affected! Please keep in mind that support may lag a little bit as a result of the new influx of replies, especially going into the weekend. 

GETTING SUPPORT…

Finally, if you require assistance with your pledge or have another question, please send an email to [email protected]. We’re open Monday-Friday, 8am-4pm EST and will be happy to help however we can (it usually takes 3 to 5 business days to get back to you, but we do answer all tickets in need of a response).

Thank you so much for your time!

An Issue Regarding Support!
10 days ago – Wed, Nov 04, 2026 at 08:08:37 AM

Hey there everyone!

Firstly, please pardon the copy/paste nature of this update across several campaigns. This is the best way to address everyone at once, so if you receive multiple of these alerts, feel free to just check out this one!

At the beginning of last week, we were alerted to an issue with support tickets from backers with Microsoft-related email addresses (outlook, live, msn, hotmail, etc.). As of this writing, our replies to those support tickets are not making it through to Microsoft email addresses, making it look like we are not replying at all. 

We are working on getting this situation resolved, but in the meantime, we wanted to let y'all know, just in case someone here was waiting on a reply.

IF YOU ARE AFFECTED BY THIS ISSUE, PLEASE DO NOT SUBMIT A NEW TICKET WITH THE SAME EMAIL ADDRESS. This will only add confusion and compound the amount of tickets we receive already, as well as add an additional delay in offering support on your original issue. If you have an alternative email and would like to resubmit your original request as a new one, please reference your original REQ # in the new ticket.

Thank you so much for your time!

Pledge Over Time - 2nd Payment!
18 days ago – Tue, Oct 27, 2026 at 06:53:30 AM

Pledge Over Time - 2nd Payment!

We wanted to check in to let all the Pledge Over Time folks know that they should have received notice for the second of three charges for their pledge over the past weekend. There will be one final payment after this on or around November 25th. Once those have been completed, we'll be sending surveys out to all Pledge Over Time backers. We expect that to happen on or around November 25th, as well.

As a reminder, if you have questions about the Pledge Over Time feature, you can visit this help center article for more information or reach out to Kickstarter’s support team here.

GETTING SUPPORT...

There are 1-2 of us who monitor support emails. We'll introduce ourselves in a future update, but for the moment, we want to fill y'all in on our availability.

First, we work 8am-4pm EST, Monday-Friday, excluding all US Holidays. If you contact us via email ([email protected]), you can expect us to reply in 3-5 business days, though typically much sooner than that.

And if you'd like to check out something else we're working on:

FRANKENSTEIN is here! Thanks to anyone who decides to take a look!

Non-Pledge Over Time Backers: Surveys Being Sent Out!
about 1 month ago – Tue, Oct 13, 2026 at 07:32:39 AM

Hey there, folks!

Since the smoke test was a success, we'll be sending out surveys today! This only affects those who OPTED OUT for Pledge Over Time, as those payments should have just been completed! It may take a little bit for Backerkit to process the surveys being sent, maybe even a few days, so we appreciate your patience!

If you do not see your invite email show up by the end of the week, please take a look at the following:

• Spam Folder: Survey emails can occasionally find their way to your spam folder. Once we announce that all surveys have gone out, if you don't see anything come through from Backerkit, check your spam folder first. Be sure to also check for Backerkit's survey email: [email protected].
• Apple ID Email Addresses: If the email address tied to your Kickstarter account is a secure Apple ID address, the survey email may be blocked entirely. The email addresses look something like this:  "[email protected]".  If you're not seeing the email from Backerkit, check to see if your email address looks like one of these. If it does, we recommend that you first change that email in Kickstarter so you avoid any future issues.
• Once you've checked both of those things send us a message here or send an email to [email protected] to let us know what your updated email address is.

If you opted in for Pledge Over Time and are reading this update...

You will not receive your survey at this time. Your payments will still be processing for another couple of months. We will communicate via update when you should expect to receive yours!

If you are a Late-Pledge backer (you didn't back the project while the campaign was live)...

You will not receive a survey as all the necessary information we need is collected upon check-out!

Going Forward

Here is what you can expect in the coming months as we work on fulfilling this project.

• First, please remember that we operate on a 15 month production and fulfillment schedule.
• As we get all of the products made, you can expect to see an update from us one to two times a month. So stay tuned here for all the latest!
• Once we have the products and are ready to start fulfillment, we will post an update and send an email giving everyone 48 hours to update their addresses if needed. Once that window closes, you will not be able to update your address yourself and will need to contact us directly to make those changes.
• With addresses locked, we will start packing and shipping. This final step will take some time. We appreciate your patience. ❤️

GETTING SUPPORT...

There are 1-2 of us who monitor support emails. We'll introduce ourselves in a future update, but for the moment, we want to fill y'all in on our availability.

First, we work 8am-4pm EST, Monday-Friday, excluding all US Holidays. If you contact us via email ([email protected]), you can expect us to reply in 3-5 business days, though typically much sooner than that. 

Non Pledge Over Time Backers: This Update is for You! Survey Smoke Test!
about 1 month ago – Fri, Oct 09, 2026 at 01:27:01 PM

Hi there folks!

This update is only for folks who did not opt in for Pledge Over Time.

We're just about ready to start sending out surveys to backers who did not opt-in for Pledge Over Time. The last piece of that process is what's called a 'smoke test'. To do this, we send out surveys to about 5% of backers to make sure everything in Backerkit is working as it should and that we haven't broken anything. We'll be conducting this test over the next couple of days, so those 5% of surveys will go out today. If everything goes well, you can expect the rest of the surveys to go out by Thursday or Friday next week awat the latest!

While we do that, here are a couple of things to keep in mind:

• Spam Folder: Survey emails can occasionally find their way to your spam folder. Once we announce that all surveys have gone out, if you don't see anything come through from Backerkit, check your spam folder first. Be sure to also check for Backerkit's survey email: [email protected].
• Apple ID Email Addresses: If the email address tied to your Kickstarter account is a secure Apple ID address, the survey email may be blocked entirely. The email addresses look something like this:  "[email protected]". Again, once all surveys go out, if you're not seeing the email from Backerkit, check to see if your email looks like one of these. You can try contacting Kickstarter support to change that, though we've seen backers have mixed results.
• If either of the above situations is the case, or you can't find your email invite at all, please email [email protected] to let us know, and we'll get that straightened out for you. To expedite the process, please provide us with your name, backer number, or the AppleID email address so we can locate your account!
• If you send us a message on Kickstarter, we may request that you send the message to our support email instead. Thank you.

If you opted in for Pledge Over Time and are reading this update...

You will not receive your survey at this time. Your payments will still be processing for another couple of months. We will communicate via update when you should expect to receive yours!

If you are a Late-Pledge backer (you didn't back the project while the campaign was live)...

You will not receive a survey as all the necessary information we need is collected upon check-out!

GETTING SUPPORT...

There are 1-2 of us who monitor support emails. We'll introduce ourselves in a future update, but for the moment, we want to fill y'all in on our availability.

First, we work 8am-4pm EST, Monday-Friday, excluding all US Holidays. If you contact us via email ([email protected]), you can expect us to reply in 3-5 business days, though typically much sooner than that.